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Return Policy

  1. Returns You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must provide the receipt or proof of purchase.

  2. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

  3. Exchanges If you wish to exchange an item for a different size, color, or variant, please contact us directly. We will do our best to accommodate your request based on product availability.

  4. Shipping You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund as per our discretion. We may request photos or additional information to assess the damage or defect.

  6. Return Process To initiate a return, please contact our customer support team by [provide contact information]. We will provide you with detailed instructions on how to return your item. Please ensure that your return is appropriately packaged to prevent damage during transit.

  7. Exceptions Certain items are non-returnable, including perishable goods, personalized items, and items marked as final sale. Additionally, for hygiene reasons, certain products such as cosmetics, intimate apparel, and earrings are also non-returnable.

  8. Contact Us If you have any questions about our return policy, please contact us by [provide contact information]. Our customer support team will be happy to assist you and provide further clarification.

Please note that this return policy applies to purchases made directly from theme-1. If you have purchased our products from a third-party retailer, please refer to their return policy for guidance.